Warranty and Repair

Northland Systems Life-time Equipment Warranty

This warranty applies to pre-owned and refurbished original equipment manufacturer (“OEM”) branded  equipment, OEM branded equipment acquired outside of authorized resale channels (i.e. “new in box” or “out of channel” equipment) and new Northland Systems branded equipment (collectively, the “Equipment”). 

Northland Systems warrants that the Equipment sold to Buyer will be free from defects in material and workmanship for the lifetime of such Equipment provided that the Equipment is properly used and maintained.   

During the warranty period, Northland Systems will replace any defective Equipment, or if it is unable to locate a suitable replacement, Northland Systems will repair the Equipment. If it is unable to do either, Northland Systems will refund the purchase price to Buyer. 

Northland Systems reserves the right to replace defective Equipment with the same model or with an upgraded model with comparable functionality.

Buyer must return the defective Equipment to Northland Systems within ten (10) days of receipt of the Replacement Equipment. Northland Systems shall cover the costs of shipping the defective Equipment back to Northland Systems.  Buyer must obtain a valid return authorization number from Northland Systems for all returns prior to returning Equipment.   

Northland Systems will pay for the costs to ship any “Repaired Equipment” or “Replacement Equipment” to the Buyer. Replacement Equipment and Repaired Equipment will be shipped using Northland’s  preferred carrier, freight prepaid by Northland Systems. Northland Systems shall also cover the cost of any import duties, taxes or other similar fees, arising in connection with the shipment of such Equipment, except for any such duties, taxes or fees arising as a result of shipments to India, China, Russia or Brazil, which shall be Buyer’s responsibility.

This warranty does not apply to any failure of the Equipment as a result of misuse, abuse, accident, neglect or mishandling, lack of proper maintenance, environmental factors, improper installation or configuration, flood, fire or other natural disasters, physical damage, electrical issues such as lightning, power surges or incorrect electrical voltages, or improper modifications.

This warranty is only valid for the original purchaser of the Equipment (“Buyer”).

This warranty does not apply to any new OEM branded equipment for which Northland Systems is an authorized reseller or any new OEM branded equipment acquired for resale by Northland systems from an authorized reseller. Warranties for such equipment are provided solely by the manufacturer of the equipment. NORTHLAND SYSTEMS EXPRESSLY DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO ANY SUCH EQUIPMENT, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHATSOEVER. To the extent it is authorized, Northland Systems will pass through to the Buyer any transferable warranties. Northland’s sole responsibility with respect to any such warranties is to provide Buyer with reasonable assistance in its efforts to have the manufacturer honor the warranties.

This warranty does not apply to any products purchased in wholesale transactions. This warranty does not cover software products, batteries, licenses or any services, including SMARTnet and NorthSmart maintenance services. Northland Systems disclaims any warranty, express or implied, for such goods and services, except as separately agreed to in writing by Northland Systems

EXCEPT AS SET FORTH ABOVE, OR AS OTHERWISE AGREED TO BY NORTHLAND SYSTEMS IN WRITING, NORTHLAND SYSTEMS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH REGARD TO THE EQUIPMENT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY, OR NON-INFRINGEMENT.

THE REMEDY OF REPAIR, REPLACEMENT OR REFUND, AS DETERMINED IN NORTHLAND SYSTEMS' SOLE DISCRETION, WILL BE THE EXCLUSIVE AND SOLE REMEDY OF BUYER WITH RESPECT TO ANY CLAIMS BASED ON THE EQUIPMENT.  IN NO EVENT SHALL NORTHLAND SYSTEM BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONTINGENT, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS OF OTHER PROPERTY OR GOODS, LOSS OF PROFITS OR REVENUE OR LOSS OF USE.

Board Level Repairs

Repair Services – “to restore to sound condition after damage or injury.”

Northland Systems technical experts provide reliable repair services for all Cisco networking components.

Our state-of-the-facilities ensure that each order is completed to customer specification with 100% satisfaction guaranteed. To learn more about our repair center, contact [NEED E-MAIL]

The defective hardware sitting on your shelf is not making your company money. Let Northland help you get that equipment back into service today.

  • Free estimates
  • No repair no fee
  • Three month warranty
  • Fast turnaround
  • Repair or exchange pricing